How can I contact Geekworkers technical support?

You can generally contact us by email or through a dedicated ticketing system. For emergencies (site inaccessible), a telephone call may be arranged depending on your service contract. We are committed to handling your requests quickly from our offices in Lausanne.

Is technical support included in your maintenance offers?

Yes, most of our website maintenance plans, such as our WordPress Start Maintenance package (see our pricing), include a certain number of monthly or annual technical support hours. For larger or one-off needs, we can offer additional support hour packages.

What are your response times in the event of a problem?

Our response times depend on the nature and criticality of the issue, as well as your service level. We strive to handle urgent requests (site downtime) as a priority, often within a few business hours. For less critical requests, a response is generally provided within 24-48 business hours.

Do you offer support for sites you didn't create?

Yes, we can offer technical support for existing sites, particularly those based on WordPress. An initial site audit may be required so we can familiarize ourselves with its structure and technical state before committing to regular support. Contact us via the quote form to discuss this.

Support Technique – Geekworkers.ch

Q: What types of issues can be resolved by technical support?

Our technical support can address a wide range of issues: 500 errors, blank pages, responsive display issues, plugin conflicts (WordPress), contact forms that no longer work, unexplained slowness, help with feature configuration, advice on best practices, etc.

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Expertise

Technical Support

Our team in Lausanne offers you fast support for your WordPress site and other platforms.

Free & No Obligation

4.9/5

300+ satisfied customers in Switzerland

300+ clients supported in Switzerland

Our expertise

Responsive and expert technical support to troubleshoot and answer your questions about your website.

Are you experiencing a bug on your website? Do you have a question about how it works or need a small modification? Geekworkers, a digital agency in Lausanne, offers you a reliable and responsive technical support service for your website, especially for WordPress platforms. Our experts are here to help you resolve technical problems, advise and support you in the daily management of your online presence in Switzerland, allowing you to focus on your business.

Fast Problem Resolution

In case of bug, display error, or malfunction on your site, our technical team intervenes quickly to diagnose and correct the problem.

Assistance and Advice

We answer your questions about using your CMS (eg WordPress), managing your content, or any other technical questions related to your site.

Small Changes

Need toadjust text, replace an image, or make a small layout change ? Our support can take care of these minor interventions quickly.

Dedicated Contact (according to plan)

Depending on your support plan or maintenance, you can benefit from a dedicated contact in Lausanne for personalized follow-up of your requests.

FAQs

Our technical support can address a wide range of issues: 500 errors, blank page, responsive display issues, plugin conflicts (WordPress), contact forms that no longer work, unexplained slowness, help with configuring features, advice on best practices, etc.

You can usually contact us by email or via a dedicated ticket system. For emergencies (site inaccessible), a telephone contact can be arranged according to your service contract. We are committed to handling your requests quickly from our offices in Lausanne.

Yes, most of our offers website maintenance, like our “WordPress Start Maintenance” pack (see our prices), include a certain volume of monthly or annual technical support hours. For larger or one-off needs, we can offer additional support hour packages.

Our response times depend on the nature and criticality of the issue, as well as your service level. We strive to address urgent requests (site down) as a priority, often within a few business hours. For less critical requests, a response is generally provided within 24-48 business hours.

Yes, we can offer technical support for existing sites., especially if they are based on WordPress. An initial site audit phase may be necessary so that we can familiarize ourselves with its structure and technical state before committing to regular support. Contact us via the quotation form to discuss it.

Our Agency Services

Website

Votre présence en ligne mérite un site à votre image. Nous créons des sites WordPress ou Framer sur mesure, pensés pour convertir.

Google Ads (SEA)

Touchez vos clients au moment clé de leur recherche avec des campagnes Google Search, Shopping et Display optimisées pour la conversion.

Audit & Diagnostic digital 360°

Nous auditons votre présence digitale pour identifier vos freins de croissance et vos opportunités. Vous repartez avec un plan d’action concret, pas un simple rapport.

Création site E-commerce

WooCommerce ou Shopify, lancez votre boutique en ligne en Suisse avec une solution clé en main : paiements suisses, design sur mesure et gestion simplifiée.

Application mobile iOS & Android

Nous développons des applications mobiles iOS et Android, de la conception à la publication, avec une expérience fluide et intuitive.

Production contenu vidéo pour Réseaux Sociaux

De la conception au montage, notre équipe produit des vidéos qui captivent, convertissent et performent sur Instagram Reels, YouTube Shorts et TikTok.

Formation IA

Maîtrisez les outils d’intelligence artificielle pour gagner en productivité au quotidien. Apprenez à automatiser, créer et analyser avec l’IA directement sur vos propres projets.

SEO : Référencement Naturel

Ne soyez plus invisible. Nous positionnons votre site sur Google grâce à une stratégie SEO durable combinant contenu, autorité et optimisation technique.